TCM Operations Director
6 days ago
Vale Esthetics (Pte. Ltd.) is seeking a seasoned professional to oversee the daily operations of our Traditional Chinese Medicine clinics or branches, ensuring exceptional patient care, business success, and staff management.
About UsWe are a leading provider of TCM services in Singapore, committed to delivering high-quality healthcare solutions to our patients. Our team is passionate about promoting wellness and prevention through traditional practices, and we strive to create a positive and supportive work environment for all our staff.
Job DescriptionAs a Lead TCM Branch Manager, you will be responsible for overseeing the smooth operation of our clinics, managing staff, and driving revenue growth. Your expertise in TCM practices, leadership skills, and business acumen will be essential in achieving our goals and standards.
Key Responsibilities:- Daily Operations Management: Oversee the daily activities of the clinic, ensuring efficient and effective service delivery.
- Staff Management: Lead, motivate, and supervise a team of healthcare professionals, including licensed practitioners, support staff, and administrative personnel.
- Customer Satisfaction: Ensure a high level of customer satisfaction by promoting excellent service and addressing any patient concerns or complaints promptly.
- Treatment Planning: Oversee customer consultations, treatment plans, and follow-ups, ensuring safe, effective, and appropriate care.
- Revenue Growth: Drive revenue growth by overseeing clinic sales goals and service offerings.
- Certification or training in Traditional Chinese Medicine or equivalent (preferred).
- Minimum of 3-5 years of experience in healthcare management, with at least 1-2 years in a leadership position within a TCM clinic or similar setting.
- Strong knowledge of Traditional Chinese Medicine therapies, including acupuncture, herbal medicine, and other related treatments.
- Proven experience in staff management, customer service, and business operations.
- Excellent leadership and interpersonal skills with the ability to manage, motivate, and develop a diverse team.
- Competitive salary package.
- Ongoing training and professional development opportunities.
- A supportive and collaborative work environment.
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