Ecommerce Operations Director

5 days ago


Singapore GOLD ROAST FOOD INDUSTRY PTE LTD Full time
About the Role

GOLD ROAST FOOD INDUSTRY PTE LTD is seeking a seasoned Ecommerce Operations Director to lead our online store operations. This is a key leadership role that requires strategic thinking, strong analytical skills, and excellent communication abilities.

Job Description

The successful candidate will be responsible for:

  • Platform Management
    • Oversee daily operations of ecommerce platforms to ensure seamless functionality and user experience
  • Sales Optimization
    • Develop and implement strategies to drive online sales, including product placement, pricing, and promotional activities
  • Product Listings
    • Create and optimize product listings with accurate descriptions, high-quality images, and competitive pricing
  • Data Analysis
    • Monitor and analyze website performance, traffic, and sales data to identify trends and opportunities for improvement
  • Marketing Coordination
    • Work with the marketing team to execute online marketing campaigns, promotions, and advertisements
  • Inventory Management
    • Ensure proper stock levels and efficient order fulfillment processes
  • CUSTOMER SERVICE
    • Handle customer inquiries, complaints, and returns to maintain high levels of customer satisfaction

Key Responsibilities Include:

  • Analyse new market trends, business opportunities and market segments in global and local landscape.
  • Analyse past performance of collections, categories and campaigns to improve marketing effectiveness and ROI.
  • Analyse service quality and customer satisfaction.
  • Assess potential partnership prospects.
  • Define and revise order fulfilment policies and procedures.
  • Design business questions to be used for data mining and analysis.
  • Develop a service recovery framework.
  • Develop and implement roadmap for online store's functionality.
  • Develop service operations.
  • Develop, manage and measure performance of technology vendor relationships.
  • Drive e-commerce sales performance.
  • Encourage service innovation.
  • Generate ideas and strategies based upon data-driven insights and recommendations.
  • Implement e-commerce strategic and tactical programmes.
  • Manage and review e-commerce operations and processes.
  • Manage customer retention and loyalty programmes.
  • Manage sales, promotions, marketing and social media campaigns, and programmes over digital platforms.
  • Measure order fulfilment and customer satisfaction performance.
  • Monitor and review data mining and analytics tools.
  • Assist in developing and maintaining strong relationships with clients, distributors, and partners to drive business growth.
  • Prepare business proposals, presentations, and reports on Ecommerce performance and present findings to the management.
  • Coordinate with internal departments such as sales, mkt, production, logistics, and finance to ensure smooth execution of projects and orders.

What We Offer

We offer a competitive salary range of SGD 8,000 - SGD 12,000 per month, depending on experience, plus benefits.



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