Customer Service Ambassador for Hospitality Excellence

5 days ago


Singapore OASIA HOTEL DOWNTOWN, SINGAPORE Full time
Company Overview
Oasia Hotel Downtown, Singapore is a renowned hotel that prides itself on providing exceptional customer service and creating memorable experiences for its guests. We are seeking a highly skilled and dedicated individual to join our team as a Senior Guest Service Executive.

Salary Information
The successful candidate will receive a competitive salary of SGD 35,000 - 50,000 per annum, depending on experience and qualifications.

Job Description
We are looking for an individual with excellent communication and problem-solving skills to provide top-notch guest service. The ideal candidate will be responsible for handling guest requests, resolving complaints, and ensuring a seamless stay for our valued customers. Additionally, they will be expected to work closely with the front office team to maintain a high level of service quality and efficiency.

Key Responsibilities
  • Provide exceptional guest service, ensuring that all queries and requests are handled promptly and efficiently.
  • Resolve guest complaints in a professional and courteous manner, ensuring that all issues are resolved to the satisfaction of the guest.
  • Work closely with the front office team to ensure seamless operations and maintain high levels of service quality.
  • Be familiar with all room types and rates, as well as hotel facilities and services, to provide accurate information to guests.

Requirements and Qualifications
To be considered for this role, you will need to possess a Diploma in Hospitality or a related field, have previous experience in a similar position, and demonstrate excellent communication and problem-solving skills. Additionally, you should be able to perform rotating shifts and have a positive attitude and outgoing personality.

Benefits
As a member of our team, you will enjoy a range of benefits, including competitive salary, comprehensive training programs, and opportunities for career growth and development.

Why Join Us?
Oasia Hotel Downtown, Singapore offers a dynamic and supportive work environment, where you can develop your skills and expertise while making a meaningful contribution to our success.

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