Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Assistant.
Job Summary:The ideal candidate will have prior work experience in retail or customer service, with strong communication and interpersonal skills. They will be able to work effectively in a fast-paced environment, providing excellent customer service and ensuring a positive shopping experience for our customers.
Key Responsibilities:- Serve Customers: Greet and assist customers with product inquiries and recommendations, providing a personalized shopping experience.
- Process Transactions: Manage sales transactions, process payments, and handle returns/exchanges efficiently and accurately.
- Visual Merchandising: Restock shelves and ensure products are displayed attractively, maintaining a visually appealing store environment.
- Inventory Management: Assist with inventory management, including stocktaking and organizing new stock, to maintain accurate records and prevent stockouts.
- Event Support: Set up and participate in store events or creative workshops for children, promoting engagement and interaction with our products.
- Store Maintenance: Maintain a clean, organized, and inviting store environment, adhering to health and safety standards.
- Administrative Tasks: Provide support with any administrative tasks, such as data entry or filing, to ensure seamless operations.
- Online Orders: Assist with online orders and packaging, ensuring timely and accurate fulfillment.
- Prior Work Experience: Prior work experience in retail or customer service is highly desirable.
- Communication Skills: Strong communication and interpersonal skills are essential for effective customer interactions and teamwork.
- Customer-Focused Mindset: A customer-focused mindset is critical for delivering exceptional customer service and driving sales growth.
- Basic Computer Skills: Basic computer skills for operating the POS system are necessary for efficient transaction processing.
- Availability: Ability to work in retail operation timings, including weekends and public holidays, is required.
- Skills and Qualifications: Enthusiasm about working with children, stationery, and creative products is an added advantage.
$45,000 - $60,000 per annum, depending on experience.
About Us:The People Lab Pte. Ltd. is a dynamic and innovative company that values customer satisfaction and employee growth. We offer a supportive work environment, opportunities for professional development, and a competitive salary package.
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