Senior Financial Services Team Leader

1 day ago


Singapore PASONA SINGAPORE PTE. LTD. Full time

We are seeking a skilled Senior Financial Services Team Leader to join our team at PASONA SINGAPORE PTE. LTD.

Job Description

The ideal candidate will have experience in customer financial services, credit assessment, and collection. They should be able to lead a team to meet Key Performance Indicators (KPIs) and achieve business goals.

The Senior Financial Services Team Leader will be responsible for:

  • Leading the team to meet KPIs and achieve business goals
  • Performing collection and improving Accounts Receivable performance of APAC customers
  • Engaging with internal and external customers to resolve issues
  • Following up with customers for payment via phone calls
  • Assisting customers in resolving billing-related issues
  • Performing administrative tasks related to credit and collection

The successful candidate will have excellent problem-solving skills, be able to interact with customers via email and phone, and have experience in customer service or financial services.

Requirements

To be considered for this role, you should have:

  • Experience in customer financial services or financial services
  • Excellent problem-solving skills
  • Ability to interact with customers via email and phone
  • Basic English for internal communication
  • Business proficiency in Japanese or Korean to liaise with Japanese-speaking/Korean-speaking customers
What We Offer

We offer a competitive salary range of SGD 60,000 - SGD 80,000 per annum, depending on experience, plus additional benefits.



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