Senior Enforcement Operations Coordinator

20 hours ago


Singapore WSH EXPERTS PTE. LTD. Full time

At WSH Experts, we specialize in delivering top-notch enforcement support services and a wide array of professional solutions to meet market needs. With a commitment to excellence, integrity, and innovation, our team drives impactful results, ensuring compliance and safety for our clients and communities.

We are seeking an experienced Operations Manager (Enforcement) to oversee and manage the seamless execution of enforcement operations. This role is crucial in driving operational excellence, ensuring client satisfaction, and upholding high performance and compliance standards.

  • Team Leadership: Manage and guide teams to ensure timely and successful completion of tasks.
  • Deployment Oversight: Ensure optimal officer deployment and coverage aligned with operational needs.
  • Report Management: Review, vet, and submit comprehensive reports to clients within deadlines.
  • Client Coordination: Work closely with clients to plan and execute special assignments effectively.
  • Performance Audits: Conduct regular audits to assess and enhance officer performance and compliance.
  • Recognition Initiatives: Acknowledge exceptional performance with incentives and commendations.
  • Training & Development: Deliver refresher training to maintain high operational standards.
  • Feedback & Resolution: Investigate complaints or feedback and implement appropriate corrective actions.
  • HOTO Process: Oversee the smooth handover and takeover process for departing officers.
  • Spot Checks: Perform routine spot checks to ensure adherence to protocols.

Key Requirements:

  • A minimum of 3 years of experience in operations management, preferably in security or law enforcement services.
  • Demonstrated ability to lead teams and manage complex operational tasks effectively.
  • Strong interpersonal and communication skills to foster excellent client and team relationships.
  • High ethical standards, integrity, and dedication to maintaining compliance.
  • Flexibility and adaptability to manage ad-hoc assignments and unexpected challenges.

What We Offer:

  • An opportunity to play a key role in shaping and delivering impactful enforcement services.
  • Professional growth and continuous learning opportunities.
  • A dynamic and inclusive work environment committed to excellence.

We value diversity and strive to create an environment where everyone can thrive. We believe in nurturing talent, fostering collaboration, and delivering exceptional service. Estimated salary: $80,000 - $110,000 per annum.



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