Customer Service and Credit Operations Specialist
3 days ago
Pasona Singapore Pte. Ltd. is seeking a Customer Service and Credit Operations Specialist to join our team. The successful candidate will lead the team and each team member to meet Key Performance Indicators (KPIs) and achieve the team's goal.
About the Role:
The Customer Service and Credit Operations Specialist will be responsible for performing Collection and improving Accounts Receivable (AR) performance of APAC customers, engaging internal & external customers to resolve issues that prevent customer payment performance, following up with customers for payment via phone calls, assisting customers in resolving billing related issues, and performing administrative tasks related to credit and collection.
Responsibilities:
• Lead the team and each team member to meet KPIs and achieve the team's goal
• Perform Collection and improve AR performance of APAC customers
• Engage internal & external customers to resolve issues that prevent customer payment performance
• Follow up with customers for payment via phone calls
• Assist customers in resolving billing related issues
• Perform administrative tasks related to credit and collection
Requirements:
• Minimum 3-5 years of experience in Team KPI management and stakeholder communication
• Ability to interact with customers via email/phone to achieve work responsibilities
• Ability to use internal systems for transactions and Excel
• Problem-solving skills
• Basic English for internal communication
• Proficiency in Japanese comprehension (Business level) to liaise with Japanese-speaking customers in Japan
• Diploma or Degree holder preferred
• Experience in customer service or other admin roles will be an advantage
What We Offer:
A competitive salary of SGD $50,000 - $60,000 per annum, depending on experience, plus additional benefits.
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