IT Infrastructure Support Specialist

4 weeks ago


Singapore EPS COMPUTER SYSTEMS PTE LTD Full time
Key Responsibilities

As an IT Operation Support Engineer at EPS COMPUTER SYSTEMS PTE LTD, you will be responsible for monitoring and maintaining the performance and availability of our IT systems. This includes servers, networks, and applications.


• Monitoring and Support: Continuously monitor system performance and provide first-level support for any issues that arise.


• Incident Management: Respond to and resolve IT incidents promptly, following established procedures and escalation protocols.


• System Maintenance: Perform regular maintenance tasks, such as software updates and backups, to ensure the integrity and security of our systems.


• Operational Tasks: Execute daily operational tasks, such as system health checks and performance monitoring.


• Communication: Maintain clear and effective communication with other IT teams and stakeholders.


• Compliance and Security: Adhere to all company policies and regulatory requirements, ensuring IT operations are conducted securely.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.


• Minimum of 1 year working experience in IT Infrastructure Operation and/or Support.


• Proficiency in operating systems, network protocols, and IT infrastructure.


• Strong critical thinking and problem-solving skills.


• Fluent communicator in both written and spoken English.


• Able to perform shift work.

Technical Skills

• Information Security


• Troubleshooting


• Interpersonal Skills


• Critical Thinking


• VMware


• Information Technology


• IT Operations


• Networking


• Operating Systems


• Windows


• Linux


• Incident Management


• Technical Support



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