Strategic Claims Administration Executive

2 days ago


Singapore EPS COMPUTER SYSTEMS PTE LTD Full time
Company Overview

EPS COMPUTER SYSTEMS PTE LTD is a leading provider of innovative solutions in the claims administration industry.

Salary Information

The estimated salary for this role is up to S$3,200 per month, commensurate with experience and qualifications.

Job Description

This Strategic Claims Administration Executive will be responsible for managing a team of Claim Administrators who perform verification checks on employee claim submissions. Key accountabilities include ensuring timely and accurate claims administration, assessment, clarification, and deduction processes align with stipulated policies and guidelines within the Service Level Agreement (SLA).

The successful candidate will understand relevant policies, provide guidance to team members on complex cases, handle escalated cases or perform service recovery as necessary, and ensure knowledge retention by updating Standard Operating Procedures (SOP) and Work Instructions (WI) timely.

Required Skills and Qualifications

To excel in this role, you will need:

  • Degree or Diploma in HR or business administration preferred
  • Strong analytical skills
  • Desire to go the extra mile for customers
  • Proficiency in Microsoft Excel
Benefits

This role offers a competitive salary, 5 working days from Monday to Friday, 8am-5:30pm, with opportunities for professional growth and development.

Working Conditions

The office is located at Depot Road, with plans to shift to Bukit Gombak area (walking distance from Cashew MRT) in the first quarter of 2025.


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