Investment Services Manager

4 weeks ago

Singapur, Singapore TEMASEK Full time

The Operational Service Provider Management Analyst will play a key role in the Investment Services department, supporting the Operations pillar. This team brings together all investment support activities, spanning from deal advisory and data management to trade processing and investment accounting. The goal is to serve as a trusted business partner to other departments within Temasek, providing strategic insights and driving operational excellence across the end-to-end investment process.

The Operational Service Provider Management Analyst will be responsible for onboarding banks, brokers, and custodians required for the investment process. The Analyst will build close relationships with operational service providers, determining service level metrics to evaluate them by and monitoring vendor performance.

Key Responsibilities:

  • Execute Operational Service Provider Activities
    • Perform paperwork and legal documentation for bank/broker/custodian onboarding/on-going maintenance/offboarding, ensuring all processes are in line with regulatory and governance requirements.
    • Work closely with the Public Markets and Treasury teams to onboard new banks and brokers, ensuring all requirements are met.
    • Liaise with all stakeholders for account opening and closing activities, ensuring the timely capture and update of bank/broker/custodian account data.
  • Develop and Manage Operational Service Provider Relationships
    • Proactively manage relationships with operational service providers, defining key metrics to evaluate them by and monitoring and reviewing services on a periodic basis.
    • Identify a set of relevant KPIs and service level agreements (SLAs) to measure vendors and service providers.
    • Conduct regular feedback sessions with relevant internal stakeholders to ensure the service provided by vendors is in alignment with their requirements.
  • Manage and Drive Continuous Improvement in Service Quality
    • Work closely with the Operational Stewards pillar Director and other relevant stakeholders to develop vendor SLAs and KPIs, and ensure ongoing monitoring and tracking of these to manage service provider performance.

Requirements:

  • Degree holder with minimum 2-4 years of relevant working experience.
  • Strong communication and documentation skills.
  • Good logical thinking, analytical, and problem-solving skills.
  • Committed and willing to learn; a team player with initiative and ownership mindset.
  • Hands-on, meticulous, and with a keen eye for details.
  • Proficient in Microsoft 365 Office.
  • Strong knowledge in data literacy is an advantage.
  • Proficient in data visualization and analytics tools such as Qlik Sense and Tableau will be an advantage.

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