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Cycling and Technical Expert
2 months ago
A critical member of our team, the Service Technician is responsible for providing exceptional rider service, enhancing rider satisfaction, and aiding in meeting sales and profitability goals.
The ideal candidate will have a passion for cycling and the Specialized brand, excellent communication skills, and the ability to work as business dictates, including weekends.
Key Responsibilities- Meet and make a connection with riders, asking qualifying questions and listening to their needs, then giving options and advice on meeting those needs from a pre-set service menu or tune-ups and a la carte service.
- Contribute to the larger Specialized R&D team by closing the feedback loop, providing insights from both the technician's perspective and remitting valuable critique and reaction from our riders.
- Speak authoritatively on technical matters as they relate and pertain to our bicycles, be the expert.
- Assist customers in an enthusiastic and courteous manner, provide "wow" customer service.
- Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs.
- Advise and assist customers with their product/service selection without bias.
- Develop and maintain knowledge expertise of all merchandise in department to effectively assist customers with accurate information, keep current as new product lines are introduced.
- Assist with bike sales with technical consulting, and any other bike floor duties as needed.
- Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction.
- General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty.
- Proficiency in point of sale systems and store operational websites.
- Regular, dependable attendance and punctuality.
- Passion for cycling and the Specialized brand.
- Excellent communication with the ability to effectively interact with riders and team members.
- Ability to work as business dictates, including weekends.
- Ability to stand for extensive time periods, while occasionally walking, kneeling.