Customer Service Ambassador

1 day ago


Singapore MARINA BAY SANDS PTE. LTD. Full time
About This Role

We are seeking a highly skilled Customer Relations Executive to join our team at MARINA BAY SANDS PTE. LTD.

Job Summary

This is an exciting opportunity to work in a fast-paced environment, providing exceptional customer service and support to our guests.

Key Responsibilities:
  • Provide outstanding service to casino guests, ensuring their needs and requests are met with promptness and professionalism.
  • Assist guests with trip arrangements, including hotel reservations, transportation, and dining experiences.
  • Conduct guided tours of the MBS Casino, showcasing its amenities and services.
  • Introduce programs to potential Paiza players, highlighting the benefits and terms of membership.
  • Identify potential gaming patrons and collaborate with the Market Development Sales Team on host management strategies.
  • Establish close relationships with assigned patrons, providing personalized service and ensuring their satisfaction.
  • Engage guests through telemarketing calls, inviting them to return visits and special events.
  • Collaborate with stakeholders to improve service standards and address guest feedback.
  • Support the execution of Special Events and Promotions, ensuring seamless operations.
Requirements

To be successful in this role, you will need:

  • A minimum of 'N' levels, 'O' levels, 'A' levels or Diploma qualification.
  • Prior experience in a Hospitality or Customer Service role is preferred.
  • Customer-focused skills, excellent problem-solving abilities, and proficiency in Microsoft Office applications.
  • The ability to work rotating shifts, public holidays, and weekends.
Salary Range

This role offers a competitive salary of SGD $40,000 - $60,000 per annum, commensurate with experience and qualifications.

Benefits

In addition to a rewarding salary, you will enjoy a range of benefits, including:

  • A comprehensive training program to develop your skills and knowledge.
  • Ongoing opportunities for career growth and advancement.
  • A supportive and dynamic work environment.
Why Join Us?

MARINA BAY SANDS PTE. LTD. is a world-class destination resort that offers an unparalleled entertainment and leisure experience. As a member of our team, you will have the opportunity to make a real difference in the lives of our guests and contribute to the success of our organization.



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