Customer Experience Ambassador

1 month ago


Singapore Singtel Full time

About Singtel

Singtel is a leading telecommunications company dedicated to empowering every generation. We foster an equitable and forward-thinking work environment where employees experience a strong sense of belonging, make meaningful impact, and grow both personally and professionally.

Job Summary

We are seeking a highly skilled Customer Experience Ambassador to join our team. This role requires exceptional customer service and communication skills to provide an outstanding shopping experience for our customers.

Key Responsibilities

  • Greet customers, answer inquiries, and provide information about store products, services, and promotions.
  • Assist customers with their shopping needs, offer recommendations, and provide personalized assistance to ensure a positive and tailored experience.
  • Manage appointments, reservations, and special requests for services or events offered within the store.
  • Address customer concerns, complaints, or issues, and find appropriate solutions to ensure customer satisfaction.
  • Guide customers to different areas or departments within the store and assist with finding specific products or services.
  • Identify opportunities to promote additional products or services based on customer preferences and needs.
  • Provide gift wrapping and packaging services for customer purchases, ensuring a professional and presentable presentation.
  • Actively seek and collect customer feedback, suggestions, and reviews to improve store operations and customer experience.
  • Assist with visual merchandising tasks, such as arranging displays or setting up promotional materials, to enhance overall store aesthetics.
  • Promote in-store Self-Serve Capabilities (Self-Serve Kiosk) and other digital touchpoints.

Requirements

  • 'N' Level and above
  • At least 2-3 years of sales or service experience in physical retail stores
  • Excellent customer service and communication skills
  • Intermediate-level product knowledge
  • Bonus if have experience in using Point-of-Sales Systems and Inventory Management Software

Benefits

  • Flexible work arrangements
  • Full suite of health and wellness benefits
  • Ongoing training and development programs
  • Internal mobility opportunities

Estimated Salary: SGD $45,000 - $60,000 per annum



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