Customer Experience Ambassador
1 month ago
About Singtel
Singtel is a leading telecommunications company dedicated to empowering every generation. We foster an equitable and forward-thinking work environment where employees experience a strong sense of belonging, make meaningful impact, and grow both personally and professionally.
Job Summary
We are seeking a highly skilled Customer Experience Ambassador to join our team. This role requires exceptional customer service and communication skills to provide an outstanding shopping experience for our customers.
Key Responsibilities
- Greet customers, answer inquiries, and provide information about store products, services, and promotions.
- Assist customers with their shopping needs, offer recommendations, and provide personalized assistance to ensure a positive and tailored experience.
- Manage appointments, reservations, and special requests for services or events offered within the store.
- Address customer concerns, complaints, or issues, and find appropriate solutions to ensure customer satisfaction.
- Guide customers to different areas or departments within the store and assist with finding specific products or services.
- Identify opportunities to promote additional products or services based on customer preferences and needs.
- Provide gift wrapping and packaging services for customer purchases, ensuring a professional and presentable presentation.
- Actively seek and collect customer feedback, suggestions, and reviews to improve store operations and customer experience.
- Assist with visual merchandising tasks, such as arranging displays or setting up promotional materials, to enhance overall store aesthetics.
- Promote in-store Self-Serve Capabilities (Self-Serve Kiosk) and other digital touchpoints.
Requirements
- 'N' Level and above
- At least 2-3 years of sales or service experience in physical retail stores
- Excellent customer service and communication skills
- Intermediate-level product knowledge
- Bonus if have experience in using Point-of-Sales Systems and Inventory Management Software
Benefits
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Estimated Salary: SGD $45,000 - $60,000 per annum
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