Digital Technology Operations Specialist
2 weeks ago
As a Digital Technology Operations Specialist at VISEO, you will oversee and manage maintenance projects to ensure efficient execution and alignment with project goals. You will understand and implement methodologies adopted by the contractor for development, implementation, maintenance, support, and operations, ensuring all processes align with best practices and standards.
Key Accountabilities
- Develop and maintain technical, operational guides, and process and procedure documentation to ensure seamless operations.
- Utilize in-depth IT knowledge to guide decision-making and optimize system operations, supporting the integration of IT solutions into daily operations and providing expertise in IT-related matters.
- Monitor the system's solution, including services like batch jobs and resource utilization, ensuring performance monitoring is ongoing and problems are detected and resolved proactively.
- Implement, troubleshoot, and tune the performance of operating systems, middleware, and system services, maintaining system efficiency and ensuring all technical issues are resolved promptly.
- Manage the overall system operations, including helpdesk operations, to ensure system services are functional and helpdesk operations are running smoothly.
Requirements
- Minimum Diploma or Bachelor's degree in Engineering or Business.
- At least 3 years of experience in managing maintenance projects.
- Knowledgeable and experienced with the methodologies adopted by the contractor for development, implementation, maintenance, support, and operations.
- Strong knowledge of producing technical, operational guides, process and procedure documentation, and implementing operational procedures and processes.
- Strong knowledge in creation and maintenance of automation of test strategies and test scripts.
- Good knowledge in monitoring of the Solution, including its services (e.g. batch jobs, resource utilization).
- Good knowledge in implementing, troubleshooting, and performance tuning of operating systems, middlewares, and system services.
- Experience in managing system operations, inclusive of helpdesk operations.
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