Technical Operations Coordinator
5 days ago
We are seeking a highly skilled Technical Operations Coordinator to join our team at Fabristeel Private Limited. As a key member of our operations team, you will be responsible for coordinating and prioritizing maintenance tasks, addressing issues encountered by the team, and supporting the optimization of manpower, standard time, equipment, and energy usage.
Key Responsibilities:
1. Assist the Account Manager in responding to customer complaints and support customer satisfaction investigations.
2. Work with the Account Manager to collect feedback from customers, Dealers/Distributors, and maintain positive relationships.
3. Help escalate complex issues to the Account Manager that may impact service quality or business performance.
4. Support the management of after-sales service delivery, including the use of Microsoft Business Central for financial tracking.
5. Aid in the preparation of financial reports, including service revenue and margin data.
6. Provide administrative support in the recruitment, interviewing, and training of technicians as required by workload demands.
7. Support the management of a team of technicians by tracking their schedules, workload, and performance metrics.
8. Help facilitate communication between technicians, subcontractors, OEMs, and the Account Manager to ensure smooth operations.
Required Skills and Qualifications:
- Troubleshooting
- Construction
- Aftersales
- Electrical
- Customer Relationship Management
- Procurement
- Compliance
- Team Management
- Administrative Support
- Customer Satisfaction
- Assembly
- Electronics
- Service Delivery
About Us:
Fabristeel Private Limited is a leading company in the industry, and we offer a competitive salary package including an estimated annual salary of $70,000. We believe in recognizing and rewarding our employees' hard work and dedication, which is why we provide a range of benefits and opportunities for growth and development.
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