AVP, Business Analyst, Regional Consumer Banking Operations Management, Technology
3 weeks ago
DBS Bank Limited is seeking a highly skilled and experienced Business Analyst to join our Regional Consumer Banking Operations team. As a Business Analyst, you will play a critical role in driving business process improvement initiatives and ensuring the successful implementation of projects across various countries.
About the Role
This role will provide leadership in ensuring the successful implementation of Regional Consumer Banking Operations initiatives, working closely with Technology teams and in-country Tech and Operations teams. You will be responsible for re-engineering end-to-end processes, analyzing and reviewing operations solutions, and implementing automation agendas to transform consumer banking operations across DBS.
Key Responsibilities
- Re-engineer end-to-end processes to improve efficiency and effectiveness
- Analyze and review operations solutions to identify areas for improvement
- Implement automation agendas to transform consumer banking operations
- Liaise with senior stakeholders on initiatives from conceptualization to implementation
- Conduct requirement gathering workshops and review documentation
- Review functional specifications and process define documents
- Coordinate and ensure UAT test plans and test cases are executed within UAT schedule
- Work closely with regional teams and country teams to ensure timely delivery of projects
- Drive and support the Regional CBO project management office
- Manage overall program financials across Regional CBO and work closely with business stakeholders and financial controllers to obtain program funding and develop business plans
- Facilitate and assess budget, scope, risk, and impact assumptions before projects are undertaken
- Facilitate monthly project steering committee meetings to monitor and report project progress and make strategic decisions
- Facilitate and manage annual budgeting exercises
- Lead and guide team members and work on task-based and ad-hoc initiatives as required
Requirements
- Minimum 10 years of experience in systems development and/or business process improvement initiatives
- Preferably with project life cycle experience in the Financial Services Industry in Consumer Banking Operations
- Proven track record and experience in managing change management projects
- Hands-on team player with a can-do attitude and able to handle ambiguity
- Strong interpersonal, coordination, and planning skills
- Work location is Changi Business Park
What We Offer
DBS Bank Limited offers a competitive salary and benefits package, as well as the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
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