Senior Loan Servicing Specialist

2 months ago


Singapore Scotiabank Full time
Role Summary

Contribute to the success of Loan Servicing in Asia Pacific (APAC) by executing specific individual goals, plans, and initiatives in support of the team's business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies, and procedures.

Key Responsibilities
  1. Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  2. Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  3. Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
  4. Investigate Nostro account breaks and ensure the break is resolved in a timely manner.
  5. Coordinate team activities and coach on technical aspects of work to meet daily schedules.
  6. Supervise ongoing work and get actively involved, as required, to meet schedules, resolve issues, and ensure service level agreements and quality standards are met.
  7. Champion a high-performance environment and contribute to an inclusive work environment.
  8. Supervise and perform loan accounting/processing duties, covering 3 entities (Singapore, Hong Kong, and Australia Branch).

Key Performance Indicators (KPIs) include:

  1. Preparation and release of transactions in LoanIQ for all loan transactions, including drawdown, rollover, repayment, fee payment, prepayment, and others.
  2. Preparation and release of notices in LoanIQ to borrowers and follow-up with Agent banks for the collection of interests, fees, repayments, and others.
  3. Ensuring all outbound payments are completed before the agreed timeline between the bank and borrower/Agent bank.
  4. Ensuring all scheduled transactions are prepared and released in a timely manner.
  5. Following up on non-receipt items and escalating to Management for advice/action.

Education/Experience/Other Information:

The incumbent is required to possess a sound knowledge of the loan processing functions and be able to differentiate the various types of loans based on the Loan Agreement to maintain a high standard of loan service at all times. Familiarize with the nuances/knowledge to process loans from the respective APAC countries.

He/she requires a thorough knowledge of the Bank's accounting policy pertaining to loan servicing and good knowledge of payments. Knowledge/experience in LoanIQ is preferred.



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