AV Systems Integration Specialist
3 days ago
WISE ASIA-PACIFIC PTE. LTD. is a leading company in the industry, and we are looking for an experienced AV Systems Integration Specialist to join our team.
About the RoleWe offer a competitive salary of $90,000 per annum, plus benefits.
This is an exciting opportunity to work with cutting-edge technology and be part of a dynamic team that supports corporate events and web conferencing meetings across offices worldwide.
Key Responsibilities- Rundown the technical production of cross-company events of varying complexity, size, and locations in collaboration with established AV partners.
- Deliver exceptional AV experiences for in-room and remote participants using Zoom, Vimeo, and various other hardware used in our offices (Logitech, Neat, etc).
- Maintain and upgrade AV solutions in our offices while working together with Wise's Workplace team to keep the AV systems up-to-date and automated where necessary and possible.
- Create, maintain, and update runbooks documenting the usage of event spaces and meeting rooms.
- Develop and maintain standards ensuring all deployed AV solutions meet those standards.
- Lead knowledge/skill growth with the wider Support units to offload operational workload as much as possible.
- Work on additional AV services relevant to the employee experience such as digital signage systems and room bookings.
- Deal with support-related service requests and incidents for supported technologies and infrastructure together with other IT support teams.
- A Singaporean Citizen/Permanent Resident of Singapore.
- A Bachelor's degree in related technical studies or equivalent work experience.
- At least 3+ years of experience running corporate events either in an events space or other fast-paced setting (ideally in-house). Experiences with stage setup, maintenance, and troubleshooting, running live shows, and wearing multiple hats at once (camera op, vision mixer, technician, direct support to presenters, and other staff members) is strongly preferred.
- At least 2+ years of professional experience and expertise in an IT support role focused on video conferencing and AV solutions and troubleshooting.
- User-centric mindset where customers' needs come first.
- A combination of experience in sound and video engineering, streaming, AV integration, events management, video editing.
- Good understanding of Zoom and other cloud-based conferencing services.
- Good understanding of Google Workspace.
- Strong analytical and hands-on problem-solving and troubleshooting skills and ability to manage complex or escalated support issues.
- Creative approach to doing things out of the box while also learning and adapting to new technologies.
- Familiarity with other AV platforms and solutions and good understanding of trends in the AV space.
- Ability to travel around the world to other Wise offices and relevant events.
- Basic IT skills such as remote device management, security, password management, cloud storage, documentation, and ticketing systems (JIRA).
- CTS (Certified Technology Specialist) Certification.
- Some experience with internal IT help desk and/or customer support-related work.
- Some knowledge of Q-Sys programming for audiovisual event spaces.
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