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Head of Customer Experience Land Transport

1 week ago

Singapore Tech Full time
About Our Team:

We are seeking dynamic, energetic, highly motivated, passionate, and qualified professionals to join us.


As a Head of Customer Experience Land Transport, you will be responsible for leading our team in delivering quality customer service at LTA's Customer Service Centre, including managing public queries via phone and written channels. You are required to provide good support in managing daily operations and implementation of service initiatives.

Requirements:
  • Knowledge in any discipline
  • At least 2 years of working experience, preferably in customer service/Call Centre environment
  • Proficient in Microsoft Office, especially Words, Excel and PowerPoint
  • Good interpersonal skills, verbal and written communication skills
  • Able to work in a team as well as independently and thrive in a fast-paced work environment