IT Systems Manager

7 days ago


Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

Estimated salary: SGD 120,000 per annum

About the Role

We are seeking an experienced IT Systems Manager to lead our technical teams in managing and maintaining critical application systems. As a key member of our technology department, you will be responsible for overseeing system maintenance, managing vendors and contractors, and ensuring smooth system performance.

You will work closely with internal stakeholders to troubleshoot issues, manage user access, plan and execute system upgrades, and perform regular risk assessments. Additionally, you will be tasked with implementing system enhancements, from cost estimation and resource allocation to overseeing implementation and user acceptance testing.

Your expertise in IT service management, security best practices, and systems integration will be crucial in identifying and implementing process improvements and operational efficiencies.

Key Responsibilities
  • Manage the day-to-day running of application systems, ensuring timely completion of key maintenance and support tasks
  • Oversee and manage outsourced vendors and/or in-housed contractors to meet delivery and operation needs
  • Troubleshoot issues with internal and external parties, ensure issues are reported and fixed according to SLA and incident management framework
  • Manage on- and off-boarding of user accounts, changes in roles, and review user access/audit logs to ensure compliance
  • Plan, execute, and support system implementation, software/hardware upgrades, and security patches
  • Perform regular risk assessments to identify security and/or other compliance issues, liaise with subject matter experts to provide solutions, and oversee proper implementation
  • Monitor and maintain software licenses and maintenance support, coordinate procurement and renewal as necessary
  • Work with internal tech teams and vendors to implement pro-active monitoring of application system health and upkeep of system performance
Requirements
  • Experience in managing and supporting IT projects/systems, preferably in the financial or government sector
  • Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security
  • Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices
  • Knowledge of IT security best practices and compliance standards
  • Sound understanding of the technical aspects of systems integration in an environment with diverse technologies
About Us

User Experience Researchers Pte. Ltd. is a leading provider of user experience research services. We pride ourselves on delivering high-quality research that informs business decisions and drives growth.


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