
Frontline/Customer Service Liaison
2 weeks ago
We are seeking a skilled Customer Service Specialist to provide timely solutions and empathetic support to public users.
This is an entry-level position, and comprehensive training and hands-on guidance will be provided. As the first point of contact for users accessing a platform or system, you will serve as the primary liaison for inquiries and concerns.
- Key Responsibilities:
- Respond to public enquiries through phone, email, or live chat in a clear and empathetic manner.
- Provide accurate information and guide users with patience and professionalism.
- Raise complex cases to the relevant team when needed.
The ideal candidate will possess good communication skills, be customer service oriented, and have experience working in a public sector environment.
As a key member of our team, you will play a vital role in delivering exceptional customer experiences that meet the highest standards of quality and professionalism.
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