Data Centre Support Engineer
4 weeks ago
Ntt singapore pte ltd seeks a highly skilled data centre support engineer to join our team in providing world-class technical support and services to clients.
Job Description
The Data Centre Support Engineer is responsible for providing professional second-line remote and onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. This role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. This involves managing standard and low complexity incidents, conducting routine and repetitive tasks while using readily available information and following standard practices and procedures.
Required Qualifications
To be successful in this role, you will need to have a bachelor's degree or equivalent in information technology or computing or a related field. You should also possess professional level certifications in different data centre technologies such as cisco, netapp, emc, for example, ccnp dc, ontap etc., and networking technologies such as cisco, juniper, aruba, f5, ccnp, jncip, acmp etc.
Key Responsibilities
This role requires moderate level experience in data center technologies such as cisco ucs server platform b series, e series blade servers, c series rack servers, ucs fabric interconnects/ ucs manager. You will also need to have moderate level experience in technical support to clients, diagnosis and troubleshooting, remote support in data center and storage technologies, and relevant technology vmware vcenter server and esxi, netapp aff fas, dell poweredge, hp proliant, microsoft windows server, rhel ubuntu linux. Additionally, you should have basic understanding of network routing and switching.
Compensation Package
We offer a competitive salary range of $8000 - $12000 per month, depending on your qualifications and experience.
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