Customer Experience Ambassador

4 weeks ago


Singapore SG HOTELS PTE. LTD. Full time
About SG Hotels

SG Hotels Pte. Ltd., a boutique hotel group in Singapore, offers an exciting opportunity for Front Office Supervisors to create memorable experiences for our guests.

Salary: SGD 50,000 - SGD 60,000 per annum

About the Role

We are seeking a skilled and experienced Front Office Supervisor to lead our front office team and ensure seamless service delivery to our guests. The successful candidate will have an excellent command of English, outstanding organizational skills, and experience working in a fast-paced environment.

  • Process guest check-ins and room assignments following hotel rate structures, discounts, and sell/upsell strategies.
  • Accommodate special requests when possible.
  • Answer inquiries about hotel services, in-house events, directions, attractions, etc.
  • Assist guests with safety boxes, additional guest room keys, transportation, etc.
  • Pre-register, block reservations, and cancel room reservations according to policies and procedures.
  • Perform night audit during midnight shift and prepare necessary reports.
  • Handle Marriott-related enquiries.
  • Ensure release of company, hotel, brand, and guest information is consistent with privacy policies, practices, and regulations.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.

Benefits:

  • As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
  • You have access to the "Global Learning + Development" tool which creates personalized learning experiences designed to help you thrive in your Marriott career journey.
  • 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
  • 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

Required Skills and Qualifications:

  • Excellent command of English language.
  • Outstanding organizational skills.
  • Experience and ability to work in a fast-paced environment.

Location: Singapore



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