Customer Service Quality Assurance Professional

2 weeks ago

Singapore beBeeQuality Full time $80,000 - $120,000

Job Title: Customer Service Quality Assurance Professional

This role is responsible for managing and improving the quality of customer services in a healthcare setting.

  • Key Responsibilities:
  • Resolve customer complaints promptly and professionally.
  • Coordinate hospital-wide service initiatives, events, and programs to enhance patient satisfaction.
  • Conduct surveys and focus group discussions to gather insights on customer feedback.
  • Track and analyze service feedback trends using data dashboards to identify areas for improvement.
  • Present findings to support strategic service improvements and drive business results.

Requirements:

  • Degree in Marketing, Communications, Psychology, Business, or related fields.
  • Strong communication, teamwork, and organizational skills.
  • Proactive, creative, and results-driven individual.
  • Familiarity with social media and basic data analysis.

Benefits:

As a Customer Service Quality Assurance Professional, you will have the opportunity to make a positive impact on patient care and satisfaction. You will work closely with cross-functional teams to implement quality improvement initiatives and drive business results.

Our organization values creativity, innovation, and collaboration. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

We are committed to providing a safe and inclusive work environment that fosters growth and development. Our team members are empowered to take ownership of their work and contribute to our mission of delivering exceptional customer service.

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