Airline Support Specialist
7 hours ago
Airline Support Specialists are essential to ensuring a seamless travel experience for passengers with special needs. In this role, you will play a vital part in providing top-notch customer service and making a significant impact on the lives of our travelers.
About the Role
This position involves assisting and ferrying passengers with special requirements to and from flights, as well as providing buggy services to facilitate their journey. You will also be responsible for various special services duties, including supporting disabled, paraplegic, unaccompanied minors, young, non-English speaking, and elderly passengers.
Key Responsibilities
- Assist and transport passengers with special needs to and from flights
- Provide buggy services to support passengers' mobility
- Deliver exceptional customer service to passengers with diverse needs
Requirements
To succeed in this role, you will need:Degree or diploma holders in a relevant fieldRelevant hands-on experience in customer service operations is advantageous2-3 years of experience in airlines customer service is preferredAble to work 6 days of rotating shift hours, including public holidaysFluency in written and verbal EnglishExcellent communication and interpersonal skillsMaintain high standards of personal hygiene and professional grooming
Compensation Package
We offer an attractive salary range of $45,000 - $60,000 per annum, depending on experience. This competitive remuneration package reflects our commitment to recognizing and rewarding outstanding performance.
Benefits
- Opportunities for career growth and professional development
- A supportive and inclusive work environment
- Competitive salary and benefits package
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