Veterinary Service Representative

2 weeks ago

Singapore beBeeCustomerService Full time $3,500 - $5,500

Our hospital is seeking a Veterinary Receptionist/Concierge to join our animal care team.

We are looking for a dedicated and compassionate individual who can provide exceptional customer service to pet owners and their beloved animals.

Key Responsibilities:

  • Greet clients warmly, ensuring a professional and welcoming experience from check-in to departure.
  • Address client inquiries promptly, providing clear information about services and treatments.
  • Assist clients with the check-in and check-out process, ensuring a smooth experience.
  • Support clients with emotional needs, understanding the sensitive nature of veterinary care, especially during emergencies.
  • Accurately register patients, collect required documentation, and process check-ins for routine and urgent cases.
  • Communicate effectively with clients and the veterinary team to ensure the correct care plan is followed for each patient.
  • Maintain accurate patient records and update client information as needed.
  • Keep clients informed about wait times, treatment updates, and any other relevant information during their visit.
  • Manage clinic paperwork, process payments, and maintain organized records in line with hospital protocols.
  • Handle phone calls, emails, and texts with professionalism, scheduling appointments and following up on inquiries.

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