Strategic Centre Operations Manager

1 day ago

Singapore ENIGMA (GWC) PTE. LTD. Full time
Aureus Academy Job Opportunity
At AUREUS (NP) PTE. LTD., we are seeking a highly skilled Strategic Centre Operations Manager to join our team. This exciting role offers the chance to drive business growth, enhance customer satisfaction, and foster a positive work environment.

About Aureus Group

Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the 'Singapore's Fastest Growing Companies' survey conducted by The Straits Times and Germany-based global research firm Statista.

The company's mission is to become the undisputed leader of Creative Arts Education globally by September 2025 and make Aureus the first brand/activity of choice in any market or segment operated in.

We aim to provide individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.


About the Role

The Strategic Centre Operations Manager plays a pivotal role in executing established sales strategies and systems, driving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within assigned centres.

This individual will be responsible for driving scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration, and ensuring seamless day-to-day operations.

Key Responsibilities:

  1. Performance Enhancement and Feedback
  • Evaluate front desk team performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for the centre under their purview.
Enhance Centre Experience
  • Administer and oversee logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment comparable to a 5-star hotel experience.
Sales and Growth
  • Achieve assigned monthly lead generation, sales/enrolments, and lead-conversion targets, as well as other targets set by management in relation to centre growth.
  • Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets.
Workplace Culture and Etiquette
  • Promote a positive work environment aligned with company values.
  • Execute initiatives to address challenges and organize staff welfare events aiming to achieve a target employee satisfaction index score.
Customer Relationship Management
  • Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members.
  • Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives.
Communication and Transparency
  • Ensure consistent and aligned communications with the company's core values across all channels.
  • Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
Aureus Curriculum System
  • Guarantee full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
Documentation and Reporting
  • Track and report team evaluations, development, and improvement plans.
Ad-Hoc Duties
  • Perform and fulfill additional duties assigned by management.

Requirements

To succeed in this role, you must have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.

You should be available to work on both weekends with two weekdays off days.

A strong strategic mindset and ability to think critically in various sales situations are essential.

Excellent verbal and written communication skills are necessary for effective collaboration and leadership.

Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre are ideal.

A strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards, is required.


Perks and Packages

A competitive salary of SGD $3,500 - $4,000 per month, inclusive of allowances and bonuses.

Medical and insurance coverage.

14 days of annual leave and sick leave.

In-house learning, development, and training are provided.

Professional career development opportunities.

Complimentary music lessons.

Vibrant and supportive company culture.

Work equipment, including IT devices, is provided.

  • Mobile Solutions Architect

    3 weeks ago

    Singapore Centre for Strategic Infocomm Technologies Full time

    About the RoleAs a Mobile Solutions Architect at the Centre for Strategic Infocomm Technologies, you will be responsible for designing and implementing enterprise mobile solutions that enable secure and reliable mobile communications services across our organisation.

  • Strategic Technology Partnerships Manager

    3 weeks ago

    Singapore Centre for Strategic Infocomm Technologies Full time

    Company OverviewThe Centre for Strategic Infocomm Technologies is a leading organisation in the field of cybersecurity, cloud, and AI technologies.We are seeking a highly skilled and experienced individual to join our team as a Cybersecurity Business Development Lead.About the RoleThis is an exciting opportunity for a seasoned professional to lead our...

  • Strategic Centre Operations Manager

    7 days ago

    Singapore CHINESE DEVELOPMENT ASSISTANCE COUNCIL Full time

    Job SummaryWe are seeking a highly skilled Strategic Centre Operations Manager to oversee the seamless operation of our CDAC Centres. The successful candidate will be responsible for managing administrative functions, scheduling, facilities, and beneficiary services.About UsThe Chinese Development Assistance Council (CDAC) is a non-profit organisation...

  • Strategic Operations Manager for Community Development

    3 days ago

    Singapore St. Hilda's Community Services Centre Full time

    Job Description:At St. Hilda's Community Services Centre, we are seeking a highly skilled and dedicated Strategic Operations Manager for Community Development. This is an excellent opportunity to join our team and make a meaningful impact in the lives of our clients.Role Overview:The Strategic Operations Manager for Community Development will play a key role...

  • Strategic Centre Manager

    3 days ago

    Singapore CHINESE DEVELOPMENT ASSISTANCE COUNCIL Full time

    Centre Management ExcellenceThe Chinese Development Assistance Council is seeking an exceptional Strategic Centre Manager to oversee the smooth operation of our CDAC Centres. This key role involves managing administrative functions, scheduling, facilities, and beneficiary services, ensuring a seamless experience for users.JOB DUTIES AND...

  • Director of Community Outreach and Centre Operations

    1 day ago

    Singapore Loving Heart Multi-Service Centre Full time

    We are seeking a highly skilled and experienced professional to fill the role of Director of Community Outreach and Centre Operations at Loving Heart Multi-Service Centre.This is an excellent opportunity for a dynamic individual who can lead in strategic directions, manage manpower, and oversee daily operations of our assigned Active Ageing Centre (AAC) to...

  • Learning Centre Operations Manager

    7 days ago

    Singapore LITTLE PROFESSORS LEARNING CENTRE PTE. LTD. Full time

    Job Title: Learning Centre Operations ManagerCompany OverviewLITTLE PROFESSORS LEARNING CENTRE PTE. LTD. is a reputable learning centre dedicated to providing exceptional student care services.We are currently seeking a highly skilled and experienced Learning Centre Operations Manager to lead our team and drive the overall success of our centre.About the...

  • Strategic Centre Operations Manager

    1 month ago

    Singapore NTUC Health Full time

    About the RoleAt NTUC Health, we strive to redefine the golden years for seniors through vibrant living. We seek a dedicated and passionate individual to spearhead our Active Ageing Centres.Key ResponsibilitiesOversee daily centre operations and administrative mattersEnsure timely evaluation and accurate reporting of centre outcomesSupport and guide team...

  • Centre Director

    5 days ago

    Singapore PERTAPIS Education and Welfare Centre Full time

    About the RoleWe are seeking a highly skilled and experienced individual to fill the position of Centre Director at PERTAPIS Education and Welfare Centre.As a key member of our team, you will be responsible for overseeing the overall operations of the Centre, ensuring the smooth delivery of services, and providing strategic direction to achieve our goals.The...

  • Software Development Specialist

    3 weeks ago

    Singapore Centre for Strategic Infocomm Technologies Full time

    About Centre for Strategic Infocomm TechnologiesWe are a leading organisation in the field of strategic infocomm technologies, dedicated to advancing national security through innovative solutions.Salary InformationThe estimated salary for this role is between $80,000 and $120,000 per annum, commensurate with experience.Job DescriptionAs a Product Engineer...

  • Centre Operations Coordinator

    15 hours ago

    Singapore SINGAPORE BRAIN DEVELOPMENT CENTRE PTE. LTD. Full time

    OverviewSingapore Brain Development Centre Pte. Ltd. is a pioneering centre for cognitive-developmental training, established in 2005. The Associate Centre Manager plays a vital role in overseeing the day-to-day operations of the centre, ensuring smooth and efficient service delivery.Estimated Salary: SGD 48,000 - SGD 60,000 per annumJob Description:The...

  • Day Care Centre Operations Manager

    3 days ago

    Singapore St. Hilda's Community Services Centre Full time

    Job TitleDay Care Centre Operations ManagerAbout the RoleWe are seeking a highly skilled and experienced Day Care Centre Operations Manager to join our team at St. Hilda's Community Services Centre. The successful candidate will be responsible for overseeing the day-to-day operations of our centre, ensuring the delivery of high-quality patient care and...

  • Centre Operations Specialist

    5 days ago

    Singapore SINGAPORE BRAIN DEVELOPMENT CENTRE PTE. LTD. Full time

    The Singapore Brain Development Centre PTE. LTD. is seeking an experienced Centre Operations Specialist to oversee the day-to-day operations of our centre. The ideal candidate will possess excellent communication skills, strong attention to detail and work ethics, as well as proven experience in operations or administrative roles.Job DescriptionWe are...

  • Assistant Manager, Active Ageing Centre

    2 months ago

    Singapore St. Hilda's Community Services Centre Full time

    Roles & ResponsibilitiesLeadership & Managerial Role: Assist to provide overall leadership within the Centre including decision making and ensuring discipline to achieve the objectives and meet the service requirements of the Active Ageing Centre model. Assist to plan, assign, direct and supervise the deployment of staff and resources to achieve the...

  • Technical Mobility Architect

    3 weeks ago

    Singapore Centre for Strategic Infocomm Technologies Full time

    About Centre for Strategic Infocomm TechnologiesCentre for Strategic Infocomm Technologies is a leading organization in the field of strategic infocomm technologies. We are committed to delivering innovative solutions that drive business growth and improvement.Salary: $120,000 - $180,000 per annumAbout the RoleWe are seeking an experienced Technical Mobility...

  • Cloud Operations Centre Manager

    3 weeks ago

    Singapore Microsoft Full time

    OverviewWe are seeking a skilled and self-driven individual to oversee the Sovereign cloud operation centre in Singapore. As a Program Manager, you will collaborate closely with various internal and external partners as well as operational leaders to ensure the operation centre's availability.This is a unique opportunity to apply your extensive expertise in...

  • Head, Active Ageing Centre

    11 hours ago

    Singapore Loving Heart Multi-Service Centre Full time

    Roles & ResponsibilitiesYou are entrusted with the responsibility to lead in the strategic directions, manage the manpower and oversee the daily operations of the assigned Active Ageing Centre (AAC) to fulfill its intended purposes as stipulated by the funders and Loving Heart (LH).Responsibilities:1. Staff Management Collaborate with HR to recruit and...

  • Associate Centre Manager

    3 days ago

    Singapore SINGAPORE BRAIN DEVELOPMENT CENTRE PTE. LTD. Full time $3,000 - $4,200

    Singapore Brain Development Centre was established in 2005 and stands as one of the pioneer centres providing cognitive-developmental training to help children succeed in life. Brain Training, Sensory Integration, and more! The Associate Centre Manager is responsible for overseeing the day-to-day operations of the centre. This role involves supporting...

  • Operations Director for Learning Centre

    3 days ago

    Singapore SINGAPORE BRAIN DEVELOPMENT CENTRE PTE. LTD. Full time

    About Singapore Brain Development Centre PTE. LTD.Singapore Brain Development Centre stands as a pioneer in cognitive-developmental training, established in 2005 to help children succeed in life. Our centre offers Brain Training, Sensory Integration, and more. As an Associate Centre Manager, you will oversee the day-to-day operations of the centre, ensuring...

  • Global Operations Strategic Leadership Manager

    3 days ago

    Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full time

    Job Description:We are seeking an exceptional Global Operations Strategic Leadership Manager to join our team at Micron Semiconductor Asia Operations PTE. LTD.Job Summary:This is a high-profile role that requires strategic leadership and management skills to drive business growth, process improvements, and talent development across the organization.About the...