Customer Service Representative in Fast Paced Environment

2 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team in Clarke Quay. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through phone calls, ensuring high levels of satisfaction and loyalty.

Responsibilities
  • Attend to incoming hotline calls from customers and respond to their queries in a timely and professional manner.
  • Conduct phone interviews and manage respondents' queries effectively, ensuring all issues are resolved efficiently.
  • Meet daily and weekly Key Performance Indicators (KPIs) set by the management.
Requirements
  • Singaporean citizenship or residency.
  • At least 3 years of working experience in customer service or call centre environment.
  • Excellent customer service skills, with a focus on quality and customer satisfaction.
  • Exceptional listening and analytical skills to understand customer needs and resolve issues promptly.
  • Excellent interpersonal skills to build strong relationships with colleagues and customers.
  • Excellent problem-solving and negotiation skills to handle complex customer complaints.
What We Offer
  • A competitive salary of SGD 40,000 - 60,000 per annum, depending on experience.
  • A fast-paced and dynamic work environment with opportunities for growth and development.
  • A comprehensive benefits package, including medical insurance and paid leave.
  • A chance to work with a leading recruitment agency in Singapore and gain valuable industry experience.


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