Customer Service Representative in Fast Paced Environment
2 days ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team in Clarke Quay. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through phone calls, ensuring high levels of satisfaction and loyalty.
Responsibilities- Attend to incoming hotline calls from customers and respond to their queries in a timely and professional manner.
- Conduct phone interviews and manage respondents' queries effectively, ensuring all issues are resolved efficiently.
- Meet daily and weekly Key Performance Indicators (KPIs) set by the management.
- Singaporean citizenship or residency.
- At least 3 years of working experience in customer service or call centre environment.
- Excellent customer service skills, with a focus on quality and customer satisfaction.
- Exceptional listening and analytical skills to understand customer needs and resolve issues promptly.
- Excellent interpersonal skills to build strong relationships with colleagues and customers.
- Excellent problem-solving and negotiation skills to handle complex customer complaints.
- A competitive salary of SGD 40,000 - 60,000 per annum, depending on experience.
- A fast-paced and dynamic work environment with opportunities for growth and development.
- A comprehensive benefits package, including medical insurance and paid leave.
- A chance to work with a leading recruitment agency in Singapore and gain valuable industry experience.
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