Customer Service Operations Specialist with E-commerce Experience
6 days ago
Job Title: Customer Service Operations Specialist with E-commerce Experience
Company Overview:JAPAN HOME (RETAIL) PTE. LTD. is a reputable retail company seeking an experienced customer service professional to join our team.
Job Summary:We are looking for a skilled Customer Service Operations Specialist with e-commerce experience to provide exceptional customer support and contribute to the growth of our business.
Key Responsibilities:- Provide timely and effective responses to customer inquiries via email, phone, and online chat platforms.
- Perform order fulfillment tasks on e-commerce platforms like Shopify, Lazada, Shopee, and Q10.
- Collaborate with the sales team to boost sales performance and improve customer satisfaction.
- Work closely with warehouse operations to ensure smooth inventory movements and accurate stocktaking.
- GCE 'O' level, Diploma or equivalent qualification.
- A minimum of 1 year experience in customer service.
- Proficiency in Microsoft Excel, including pivot tables and VLOOKUP functions.
- Excellent communication and interpersonal skills.
- Able to work under pressure with minimal supervision.
$45,000 - $55,000 per annum, depending on qualifications and experience.
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