Family Experience Coordinator

5 days ago


Singapore SHANGRI-LA HOTEL LIMITED Full time

At Shangri-La Hotel Singapore, we strive to provide a welcoming environment for families. We believe in treating every guest with respect and care, making them feel like part of our family.

We are seeking an experienced Family Ambassador to join our team. As a Family Ambassador, you will be responsible for overseeing the daily operations of our family-focused amenities, including the indoor and outdoor play areas, Explorer Zone, Toddler zone, Activity Rooms, Party Rooms, Recharge Cafe, Reception, Toilets, Nursing Room, and Kids Club Area.

Your primary responsibility will be to ensure that all activities are conducted safely and securely, providing a fun and educational experience for children. You will also be responsible for planning and managing the roster schedule, assisting the manager with inventory counts, and ensuring smooth communication with the team regarding operation standards, promotions, and activities.

To be successful in this role, you should have experience working with children, preferably in theme parks, tourist attractions, or childcare centers. Knowledge of video editing is a plus. Strong communication and service-oriented skills are essential, as well as the ability to work shifts.

The ideal candidate will be able to work independently and as part of a team, demonstrating a pleasing and helpful attitude towards guests and colleagues at all times. If you are passionate about delivering exceptional customer service and creating memorable experiences for families, we encourage you to apply for this exciting opportunity.

Estimated salary: SGD 4,200 - SGD 5,500 per month.



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