Business Intelligence Analyst for Customer Engagement

2 weeks ago


Singapore AIA Singapore Private Limited Full time

About the Role

We are seeking a talented Business Intelligence Analyst to bridge the gap between data and customer engagement at AIA Singapore Private Limited.

As a key member of our team, you will play a crucial role in integrating insights from all touchpoints interactions to develop strategies and recommendations for process improvement and business performance enhancement.

Key Responsibilities:

  • Analysis of servicing touchpoints interactions and service requests from various source systems to identify trends, patterns, meaningful insights, and findings that would help improve performance.
  • Use of data analysis to accurately forecast volume and identify resource requirement, optimizing workforce management strategies.
  • Employ data storytelling to weave business performance narratives and work with key business owners to identify opportunities or close gaps.
  • Validate the data points in the data warehouse to ensure data integrity.
  • Develop, automate, and streamline management reporting to monitor key business metrics.
  • Handle ad hoc requests, discern trends, and business needs, and recommend sustainable solutions.
  • Provide guidance to junior staff.

Requirements:

  • University Degree with at least 8 years of experience in FI or insurance industry, managing in-house/outsourced contact centre is preferred.
  • Determined, resourceful, and results-oriented individual with proven track record in driving and achieving results.
  • Strong Excel and PowerPoint skills with the ability to communicate strong business storytelling skills.
  • Analytical skills; able to collect, organize, analyze, and interpret large datasets.
  • Interpersonal skills: Energetic and enthusiastic, able to engage and collaborate with all stakeholders/employees in the company.
  • Enjoys working in a dynamic and fast-paced environment.

Benefits:

AIA offers a competitive salary range of SGD 90,000 - SGD 120,000 per annum, depending on experience, as well as opportunities for career growth and development.

Join us at AIA Singapore Private Limited and be part of our mission to create a healthier, more sustainable future for everyone.



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