
Senior Service Delivery Manager
2 months ago
Unlock Your Potential with HSBC
We are seeking a high-calibre professional to join our team as a Premier Service Manager.
Key Responsibilities
- Provide dedicated support to Relationship Managers for their customers' servicing related matters
- Maintain customer service excellence, greeting and serving our customers with the highest service standards
- Manage customer queries, issues, feedback and complaints with appropriate advice/solutions
- Adept at adopting a needs-based approach to provide recommended solutions for retail banking products to meet customer's financial needs
- Understand and exercise Know Your Customer and Customer Due Diligence knowledge to ensure clientele suitability for HSBC during onboarding
- Be a digital banking champion through promoting and educating our customers in using self-service channels such as Internet Banking, Phone Banking and Automated Teller Machines
- Ensure data entry and operational transactions are executed expeditiously, with minimal errors and in compliance with audit and statutory guidelines
- Attend to the operational needs of the branch and business where required by Line Managers or Branch Director
Requirements
- Degree holder with relevant experience in a retail banking environment
- Strong banking and product knowledge will be an added advantage
- A team player who is self-motivated and customer service oriented
- Possess excellent interpersonal and communication skills
To be considered for this role, the relevant rights to work in Singapore is required.
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