Senior Service Delivery Manager

2 months ago


Singapur, Singapore HSBC Full time

Unlock Your Potential with HSBC

We are seeking a high-calibre professional to join our team as a Premier Service Manager.

Key Responsibilities

  • Provide dedicated support to Relationship Managers for their customers' servicing related matters
  • Maintain customer service excellence, greeting and serving our customers with the highest service standards
  • Manage customer queries, issues, feedback and complaints with appropriate advice/solutions
  • Adept at adopting a needs-based approach to provide recommended solutions for retail banking products to meet customer's financial needs
  • Understand and exercise Know Your Customer and Customer Due Diligence knowledge to ensure clientele suitability for HSBC during onboarding
  • Be a digital banking champion through promoting and educating our customers in using self-service channels such as Internet Banking, Phone Banking and Automated Teller Machines
  • Ensure data entry and operational transactions are executed expeditiously, with minimal errors and in compliance with audit and statutory guidelines
  • Attend to the operational needs of the branch and business where required by Line Managers or Branch Director

Requirements

  • Degree holder with relevant experience in a retail banking environment
  • Strong banking and product knowledge will be an added advantage
  • A team player who is self-motivated and customer service oriented
  • Possess excellent interpersonal and communication skills

To be considered for this role, the relevant rights to work in Singapore is required.



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