Learning Excellence Expert
7 days ago
Senior/Specialist, Learning Excellence
Job DescriptionThe Senior Specialist, Learning Excellence leads the development and implementation of comprehensive learning programs to enhance organisational performance. This role is responsible for managing the learning framework, including competency-based training, coaching, and assessment programs, to address learning needs and drive continuous improvement.
- Establish and maintain a robust competency bank and frameworks for functional and leadership competencies.
- Collaborate with subject matter experts to review and validate competencies against sector/national standards and the organisation's context.
- Develop knowledge management policies and processes to ensure easy access to competency information.
L&D Program Solutions
- Work closely with internal stakeholders to identify and source suitable learning activities mapped to functional and leadership competencies.
- Develop and implement organisation-wide L&D solutions, including people management, leadership coaching/mentorship, and emerging leader programs.
- Promote awareness and engagement of staff towards the L&D solutions.
Competency Integration Across HR Touchpoints
- Update job descriptions to align with defined functional and leadership competencies.
- Create interview guides for assessing candidates' suitability against competencies.
- Collaborate with the People and Culture team to refresh performance appraisal and promotion criteria to be competency-based.
Project & Change Management
- Align key metrics and processes with the learning management system's features, where necessary, perform enhancements to system.
- Develop comprehensive learning and development project plans, covering scope management, time management, risk management, quality management, and change management.
- Define service levels and requirements and engage stakeholders to achieve required standards and consistency.
Self-Development and Team Enablement
- Proactively seek learning/upskilling opportunities and set stretch goals to drive own professional development.
- Maintain up-to-date knowledge of developments in the learning and development field.
- Stay updated on social service sector trends and best practices.
Job Requirements
- Good Bachelor Degree in a relevant field such as Human Resource, Organisational Development, or Adult Education.
- Minimum 4 years of progressive experience in learning and development, training, or talent management.
- Track record of leading and managing L&D projects and initiatives end-to-end.
- Prior work experience in the social service sector would be an advantage.
- Only Singaporeans and Permanent Residents are eligible.
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