Revenue Growth Specialist

2 days ago

Singapore LIBERTE HR SERVICES PTE. LTD. Full time
Job Overview

We are seeking a highly motivated and experienced Sales Manager to join our Rooms Division at an international 5-star hotel in Orchard Road. The successful candidate will be responsible for optimizing revenue through effective room reservations, driving sales growth, and maximizing business opportunities.

Key Responsibilities
  • Securing new business and maintaining relationships with existing accounts to drive sales growth and revenue optimization.
  • Maximizing group room revenue by managing room blocks and overseeing group attrition to minimize losses.
  • Handling negotiations, execution, and final billing for group bookings to ensure timely and accurate payment.
  • Identifying revenue gaps and proposing strategies to address shortfalls and improve overall revenue performance.
  • Understanding client needs through calls, in-person meetings, and other forms of communication to deliver exceptional customer service.
  • Efficiently preparing quotes, sending contracts, and following up promptly to ensure seamless sales transactions.
  • Conducting hotel tours for prospective clients to showcase the hotel's amenities and services.
  • Managing the hotel reservation system for room and event bookings to optimize inventory and revenue.
  • Communicating client needs to relevant departments promptly and accurately to ensure excellent customer experience.
  • Building and maintaining strong client relationships, regularly updating customer information, and reporting feedback to the hotel.
  • Recommending other properties within the hotel group to clients based on their preferences and needs.
  • Sharing market and industry insights with the Sales team to capitalize on business opportunities and stay ahead of competitors.
  • Staying informed about competitors, including their key clients, services, and promotional strategies, and reporting findings to the Commercial or Sales Director.
  • Welcoming VIPs, key clients, and team leaders upon their arrival to provide exceptional customer service.
  • Facilitating communication between the Sales and Operations teams and assisting with event follow-ups as necessary to ensure seamless execution.
  • Addressing guest feedback or complaints promptly and professionally to maintain high customer satisfaction.
Requirements

To be successful in this role, you will need:

  • A Bachelor's Degree or Diploma in Business, Hospitality Management, or related courses.
  • A minimum of 3 years of relevant experience in a large international hotel chain.
  • Demonstrated and proven track record in utilizing local and international market trends to develop and drive sales initiatives to achieve sales targets.
  • Good communication, organization, and presentation skills to effectively engage with clients and colleagues.
  • Able to work under strong pressure to meet sales targets and deadlines.
  • Understand local customers and have strong market analysis ability to deliver tailored solutions.

The estimated salary for this position is SGD $80,000 - $110,000 per annum, depending on experience. If you are a driven and results-oriented Sales Manager looking to take your career to the next level, please apply now.

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