Clinical Operations Specialist
23 hours ago
Fundamental to our mission at Foundation Healthcare (Specialists) Pte. Ltd., the Clinic Assistant plays a pivotal role in upholding exceptional patient experience across our clinics.
About the Role
This position entails being the first point of contact for patients, providing essential support to doctors and contributing significantly to the maintenance of a clean and organized clinic environment. Key responsibilities include attending to walk-in enquiries, performing chaperone activities, assisting with procedure explanations, maintaining patient records, managing drug inventory, and ensuring adherence to SOPs and routine audits.
Key Responsibilities:
* Attend to Walk-In / phone enquiries / Emails
* Perform chaperon activities and assist in explaining procedures to patients
* Support doctors in language translation when needed
* Proper maintenance of patients' records, including filings
* Ensure proper management of drug inventory
* Ensure proper maintenance of clinic facility for cleanliness and positive image
* Phlebotomist duties whenever required (where applicable)
* Adhere to SOPs and perform routine checks/audits within the clinic
* Responsible for daily operations matters and includes collating & compiling patient management indicators for presentation to management
* Assist in coverage of other facilities when required
Requirements
The ideal candidate will possess a minimum of GCE 'N'/'O'/'A' Levels or NITEC/Diploma qualifications. Valid phlebotomy certification is an added advantage. Frontline customer service experience and relevant work history in the healthcare industry are highly desirable. The ability to multitask, PC literacy, and excellent communication skills are essential.
What We Offer
A dynamic work environment, opportunities for growth and professional development, and a competitive compensation package await the successful candidate.
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