Store Manager

13 hours ago


Singapore NEXTBEAT SINGAPORE PTE. LTD. Full time
Job Summary

The Store Manager is a key role at NEXTBEAT SINGAPORE PTE. LTD. responsible for driving the store's sales performance and service excellence. This individual will oversee the entire operations of the store, engage in innovation and productivity initiatives, and develop business opportunities. The Store Manager will also be responsible for managing the operational and service excellence plans, overseeing order fulfillment processes, and ensuring a seamless customer experience across channels.

Key Responsibilities
  • Develop and execute plans to deliver brand, sales, and service goals and targets
  • Collaborate with management to develop budget and evaluate business financial performance
  • Build and maintain a CRM programme to establish rapport and cultivate relationships with customers
  • Monitor merchandising presentation and visual display
  • Develop and ensure follow-through on a service recovery framework for crisis management
  • Ensure business continuity management in retail operations
  • Supervise, train, and plan succession for employees in customer service, interior styling, sales, service, and visual merchandising
  • Manage inventory levels, ensure stocking, implement purchasing plans, and maintain contact with suppliers
  • Manage controllable costs to maintain profitability
  • Work with the back-of-house team to ensure the smooth running of store operations and campaigns
  • Assist in researching and developing market opportunities and plans

Requirements
  • Diploma or Degree in Business Management or a related field
  • 3-5 years of retail experience
  • Proven track record of attaining sales targets, success in strategic planning, and problem-solving
  • Engaging, positive, and motivating communication skills
  • Customer-focused with strong communications and interpersonal skills
  • Strong leadership and organizational skills
  • Knowledge of retail management and procedures
  • At least 2 years of experience in managing a team

Why Work with Us
  • Great central location to work at -- our showroom is full of beautiful products with great craftsmanship
  • Fun and collaborative colleagues -- we promote teamwork and empowerment to provide impeccable customer service
  • Great exposure to all aspects of a business -- work with a diverse back-of-house team to improve and problem-solve store and service matters

Working Hours
  • 10am - 6pm / 10am - 8pm
  • 5 days shift

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