Customer Intelligence Analyst
4 weeks ago
As a Customer Intelligence Analyst at Procter & Gamble, you will be responsible for owning the Order to Cash process from end-to-end, ensuring customer orders are delivered in accordance with their needs and requirements. You will be a problem solver who continuously improves processes and algorithms to enable touchless operations across our APAC supply chain network and improve overall business results.
Key Responsibilities
- Manage daily operations for the Order to Cash process
- Communicate with customers for any requests & enquiries on their orders
- Collaborate with back-end operations team and physical distribution teams to ensure orders are processed and dropped timely & accurately
- Handling of order related incidents including non-quality, rejections, returns, shortages
- Improve existing process & operations with a continuous improvement mindset
- Analyze customer order data to recommend differentiated solutions & service opportunities that contributes to organization's value creation targets
- Own the credit control communication process to ensure timely order release and delivery to customers
Requirements
- Strong academic qualifications with a minimum Diploma education
- Ability to speak, read and write business Korean language
- Experience doing data reporting and data analysis
- Prior experience in the FMCG industry, logistics, order management or similar will be an advantage
- Able to work independently
- Have strong interpersonal and communication skills and able to work across multifunctional teams and across geographies
- Have a customer-oriented mindset
About Us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always, Ariel, Gillette, Head & Shoulders, Herbal Essences, Oral-B, Pampers, Pantene, Tampax and more. Our community includes operations in approximately 70 countries worldwide.
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