Home Ownership Navigator

5 days ago

Singapore PROPSELLER PTE. LTD. Full time

Unlock Your Potential as a Home Ownership Navigator at Propseller PTE. LTD.

In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore's fastest-growing companies 2024 by The Straits Times and Statista

We are building an end-to-end real estate transaction platform to help people build wealth with real estate. As a Home Ownership Navigator, you will be part of our team that elevates the most human part of the service with top in-house agents and industrialises all the rest with technology and centralised operations

You will own client portfolios and ensure an elite client experience, from smooth onboarding, and managing property listings, to coordinating viewings, all aimed at facilitating successful closing. This is an excellent position for a highly motivated and capable professional with a radiant passion for making clients successful and happy

Key Responsibilities:
  • Manage Property Listings of a Portfolio:
    • Ensure timely and accurate activation of assigned listings by creating, publishing, and reviewing engaging, high-quality descriptions aimed at attracting potential buyers
    • Coordinate marketing and staging to showcase each listing at its best
    • Execute targeted listing advertising strategies to maximise visibility and drive marketing effectiveness
  • Client Onboarding and Management:
    • Seamlessly onboard new clients using Propseller's integrated tools, serving as their secondary point of contact to ensure a smooth transition and strong initial experience
    • Enhance client satisfaction by delivering gold-standard support, meeting and exceeding service expectations to foster positive, lasting relationships
  • Coordination & Stakeholder Management:
    • Effectively manage property owners' availability for viewings over several weeks, optimising schedules within fixed and limited viewing windows to maximise convenience and exposure
    • Schedule regular checkpoint calls with clients, Real Estate Consultants and other internal teams and prepare comprehensive listing performance reports, offering valuable insights and updates to keep clients informed and engaged
    • Work closely with internal teams to address client needs, ensuring seamless service delivery and a cohesive experience across all touchpoints
Requirements:
  • Education: Diploma or degree required;
  • Experience: At least 6 months in a client-facing role, demonstrating customer service skills and professionalism;
  • Language Proficiency: Fluent in both written and spoken English;
  • Technical Skills: Proficient in Google Suite and MS Office, with strong overall computer skills;
  • Work Availability: Available to work five days a week, including one weekend day per week and some public holidays (in which case, you'll get off-in-lieu to compensate);
  • Exceptional Communication Skills: You have a natural ability to connect with diverse clientele, adapting your communication style to build rapport and ensure clear, effective interactions;
  • Organised and Multi-Tasking: You excel at time management and prioritising tasks, consistently completing work efficiently and on schedule;
  • Fast and Detail-Oriented: With a meticulous eye for detail, you review your work carefully to ensure high quality while maintaining a quick turnaround;
  • Client-Centric Approach: You genuinely enjoy interacting with clients and are dedicated to making Propseller clients successful through attentive, supportive service;
  • Resilient and Persistent: You demonstrate resilience when facing challenges or pushback and have the determination to see tasks through to completion.

What We Offer:

  • Central office location in a trendy area
  • Swimming pool and gym access
  • Cutting-edge equipment and software
  • Quarterly town halls with company-wide physical gatherings
  • Team lunch budget for bonding and collaboration
  • Bi-annual performance and salary reviews
  • Corporate health insurance with HSBC Life
  • A talented and upbeat team of colleagues who share a passion for innovation and growth
  • The opportunity to make an impact in the lives of clients and contribute to the success of Propseller PTE. LTD.

Compensation:$3,400 to $3,650 / month (90% base, 10% variable) + Stock options

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