Porsche Ambassador

About Porsche Asia Pacific

Porsche Asia Pacific is a leading luxury automotive brand that is committed to delivering exceptional customer experiences. We are seeking a highly motivated and passionate individual to join our team as a Porsche Pro.

Job Summary

The Porsche Pro will be responsible for creating a positive atmosphere and delivering a customer-centric experience to our customers, prospects, fans, and business partners. This will involve conducting customer needs assessments, providing personalized product and service presentations, and acting as a subject matter expert for the Porsche brand.

Key Responsibilities

• Customer Experience
  • Act as a brand ambassador to spread enthusiasm and create a positive atmosphere to enable a customer-centric, fascinating, and personalized experience for customers, prospects, fans, and business partners.
  • Conduct a Porsche-adequate customer needs assessment followed by a need-driven personalized and emotional product/service presentation and demonstration, including an emotional vehicle handover.
• Subject Matter Expert
  • Act as the subject matter expert for the Porsche brand, history, products, services, and technologies within the Customer Excitement Team while collaborating with other job roles to achieve the team-based New Car and Used Car sales and customer satisfaction targets.
• Marketing Support
  • Support the Marketing team with virtual/F2F product and technology presentations, including being a driving instructor on test drive events; ensure adequate sharing of knowledge and expertise with other retail employees in the form of on-the-job training activities.
• Customer Well-being and Hospitality
  • Take charge of the well-being and hospitality of all Porsche Studio visitors including the emotional engagement to create excitement and build trust within the Customer Excitement Team while collaborating with other job roles to achieve the team-based sales and customer satisfaction targets.

Requirements

• 2-3 years of working experience, preferably in the Automotive / Luxury / Tech sector.
• A team player with excellent communication skills who supports and guides colleagues.
• Professionals who are passionate in cars and the latest technology.
• Required to work in shift including weekday evenings and weekends.
• Possess a Class 3 Driving License with at least 4 years of driving experience.