Ecommerce Support Specialist

5 days ago


Singapore GAIN CITY BEST-ELECTRIC PTE LTD Full time
Job Overview

We are seeking a skilled Ecommerce Customer Service Representative to assist our customers with their orders, resolve issues, and provide information about our products and services.

Key Responsibilities:
  • Respond promptly to customer inquiries via phone, email, live chat, and social media.
  • Provide accurate, valid, and complete information by using the right methods and resources.
  • Resolve product or service problems by clarifying the customer's issue, determining the cause, and offering the best solution.
  • Process orders, refunds, and exchanges in a timely manner.
  • Keep records of customer interactions, transactions, and issues, updating our internal systems.
  • Identify and escalate priority issues to the appropriate department or supervisor.
  • Follow up with customers to ensure their issues have been resolved.
Requirements:
  • Previous experience in a customer service role (preferably in ecommerce/retail/call centre).
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to handle multiple tasks and prioritize efficiently.
  • Proficiency with Microsoft Office and basic computer skills.
What We Offer:
  • Competitive salary with quarterly bonus if target are met: SGD $45,000 - SGD $60,000 per annum, depending on experience.
  • Opportunities for growth and advancement.
  • A supportive and collaborative team environment.


  • Singapore BAOZUN ASIA PTE. LTD. Full time

    About the RoleBAOZUN ASIA PTE. LTD. is seeking an experienced Ecommerce Operations Specialist to join our team. As an ecommerce operations expert, you will be responsible for overseeing and managing all the company's ecommerce business operations. We are looking for a highly skilled individual who can use their knowledge and understanding of the ecommerce...


  • Singapore ELUSH (T3) PTE. LTD. Full time

    Job Title: Shopify Ecommerce SpecialistELUSH (T3) PTE. LTD. is seeking a skilled Shopify Ecommerce Specialist to join our team.About the RoleThe successful candidate will be responsible for building engaging and high-converting Shopify stores that drive sales and revenue growth. They will design and customize Shopify themes based on established design and...


  • Singapore OKONZ PTE. LTD. Full time

    Job Title: Ecommerce Digital Marketing SpecialistAbout the Role:We are seeking an Ecommerce Digital Marketing Specialist to join our team at OKONZ PTE. LTD. As an Ecommerce Digital Marketing Specialist, you will be responsible for managing and executing our ecommerce marketing strategies to drive sales and revenue growth. Your primary focus will be on...


  • Singapore Benefit Cosmetics Full time

    Job OverviewWe are seeking a highly motivated Digital Marketing and Ecommerce Specialist to join our team.About the RoleThis is an exciting opportunity to work on various digital marketing campaigns, ecommerce growth strategies, and social media content creation.ResponsibilitiesDevelop and execute digital marketing campaigns across multiple platforms.Assist...


  • Singapore ABENCO PTE. LTD. Full time

    Job OverviewEcommerce Logistics Specialist at ABENCO PTE. LTD.About the RoleWe are seeking an Ecommerce Logistics Specialist to join our team in Kaki Bukit Road 2. This is a Permanent Part-Time position working from Monday to Friday (except Public Holidays) with a salary range of $10 to $12 per hour depending on experience.ResponsibilitiesThe successful...


  • Singapore TWG TEA COMPANY PTE. LTD. Full time

    Job SummaryWe are seeking a highly motivated Ecommerce Marketing Specialist to join our team at TWG TEA COMPANY PTE. LTD.This role will be responsible for assisting in the development and implementation of targeted strategies for third-party marketplaces, both internally and externally. You will work closely with international partners to provide support to...


  • Singapore JARRONS & CO. PTE. LTD. Full time

    About JARRONS & CO. PTE. LTD.We are a dynamic Singapore-based children merchandise retailer seeking an accomplished Graphic Designer to join our eCommerce team as Digital Ecommerce Creative Specialist.Job Highlights:An opportunity for growth and professional development in the field of ecommerce design.A fun working environment with a motivated team.A 5-day...


  • Singapore JARRONS & CO. PTE. LTD. Full time

    Are you an innovative Graphic Designer looking for a new challenge in the ecommerce industry? JARRONS & CO. PTE. LTD. is seeking a highly motivated individual to join our team as a Digital Ecommerce Creative Specialist.About UsJARRONS & CO. PTE. LTD. is a leading children merchandise retailer based in Singapore. We are dedicated to providing high-quality...


  • Singapore TRUST RECRUIT PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled Ecommerce Marketing Specialist to join our team at TRUST RECRUIT PTE. LTD.


  • Singapore SHISEIDO ASIA PACIFIC PTE. LTD. Full time

    Job OverviewWe are seeking a highly motivated Digital Ecommerce Specialist to join our team at SHISEIDO ASIA PACIFIC PTE. LTD.Key Responsibilities:Support regional e-commerce campaigns, from idea generation to target tracking and evaluating performance.Be involved in the content management of Shiseido+ Digital Academy.Build and execute data analytics to help...


  • Singapore TEE YIH JIA FOOD MANUFACTURING PTE LTD Full time

    Company OverviewTEE YIH JIA FOOD MANUFACTURING PTE LTD is a leading food manufacturing company seeking an experienced Ecommerce Growth Specialist to drive the expansion of our online presence.


  • Singapore DURASAFE PTE. LTD. Full time

    About DURASAFE PTE. LTD.We are a leading provider of workwear, sportswear & safety products, seeking a highly motivated Ecommerce Operations Specialist to join our team. This role offers an exciting opportunity for career growth and professional development in a dynamic and fast-paced environment.


  • Singapore HAPPY CAT AUCTIONS LLP Full time

    About the Role:As an Ecommerce Sales Specialist at HAPPY CAT AUCTIONS LLP, you will be responsible for hosting live streaming sessions on Shopee, reviewing and selling products during these events, and engaging with our audience to increase viewership and sales.Duties and Responsibilities:Host live streaming sessions on Shopee to showcase products and drive...


  • Singapore HPS PARTNERS PTE. LTD. Full time

    We are seeking a highly skilled eCommerce Strategy and Growth Specialist to join our team at HPS Partners Pte. Ltd.Job SummaryThe ideal candidate will have 3-5 years of experience in eCommerce marketing, with a proven track record of elevating new or low traffic eCommerce sites to profitable status.Key ResponsibilitiesDevelop and execute comprehensive...


  • Singapore GROUPE SEB SINGAPORE PTE. LTD. Full time

    About the RoleWe are seeking a highly skilled Ecommerce Operations Specialist to join our team at GROUPE SEB SINGAPORE PTE. LTD. This is an exciting opportunity for an individual who is passionate about ecommerce and has experience in developing product detail pages, campaign planning, and onsite search marketing.ResponsibilitiesThe successful candidate will...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    We are seeking a highly skilled Ecommerce Operations Specialist to join our team at The Supreme HR Advisory Pte Ltd. This role will be responsible for ensuring the smooth operation of our e-commerce channels, including order processing, inventory management, and sales promotion.Job SummaryThe ideal candidate will have a minimum of 2 years of experience in a...


  • Singapore ORIENT CROWN SINGAPORE Full time

    Job Opportunity at Orient Crown SingaporeWe are seeking a highly skilled and experienced Ecommerce Marketing Specialist to join our team in Singapore. As an Ecommerce Marketing Specialist, you will be responsible for developing and executing digital marketing strategies to drive traffic and sales on our e-commerce platforms.The ideal candidate will have at...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Role OverviewWe are seeking a skilled Multifaceted Retail Sales and Ecommerce Specialist to join our team at THE SUPREME HR ADVISORY PTE LTD.This role involves assisting in daily operations of retail & e-commerce, ensuring seamless customer experiences. If you possess experience in Business / Retail / Social Media Marketing / Ecommerce, we want to hear from...


  • Singapore GOLD ROAST FOOD INDUSTRY PTE LTD Full time

    Job SummaryWe are seeking an experienced Ecommerce Specialist to join our team at GOLD ROAST FOOD INDUSTRY PTE LTD. As an Ecommerce Specialist, you will be responsible for driving online sales growth, improving customer satisfaction, and optimizing e-commerce operations.ResponsibilitiesPlatform Management: Oversee the daily operations of ecommerce platforms,...


  • Singapore MSD INTERNATIONAL GMBH (SINGAPORE BRANCH) Full time

    Roles & ResponsibilitiesIT Architecture, Senior Specialist - Order to Cash - eCommerceJoin our innovative IT team at the forefront of delivering cutting-edge eCommerce solutions. As an OTC eCommerce Architecture, you will have the opportunity to propose innovative solutions and enable new organizational capabilities. You will be part of a team that values...