Retail Store Operations Manager

4 days ago


Singapore CHRIS HUNTER PTE. LTD. Full time

Job Title: Retail Store Operations Manager

 

We are seeking a highly motivated and experienced Retail Store Operations Manager to join our team at CHRIS HUNTER PTE. LTD.

 

About the Role:

The successful candidate will be responsible for managing day-to-day store operations, developing business plans to achieve sales growth and profit targets, and ensuring that staff adhere to company policies and procedures.

 

Key Responsibilities:

Sales Floor Operation

  • Manage daily sales operations, including supervising sales staff and promoting merchandise and services.
  • Develop and execute business plans to achieve sales growth and profit targets.

Staff Management

  • Supervise and motivate sales staff to carry out their duties effectively and efficiently.
  • Ensure that staff adhere to company policies and procedures.

Customer Service

  • Provide exceptional customer service by resolving customer enquiries and complaints in a timely manner.
  • Develop regular customers, update and maintain their records, and research their profiles to provide personalized services.

Merchandising and Market Research

  • Plan and control open-to-buy budget through constant review of stock level, stock assortment, delivery schedule, and identification of fast-selling and dead stocks.
  • Assist in the implementation of merchandising plans and strategies to maximize sales and minimize losses.

Advertising & Promotions Events / Merchandise Presentation

  • Prepare and execute advertising and promotion plans, budgets, and schedules.
  • Plan and execute effective merchandise zoning, layout, and display working closely with Visual Display team and vendors.

 

Requirements:

To succeed in this role, you will need:

  • A strong background in retail management, preferably with experience in store operations, sales, and customer service.
  • Excellent leadership and communication skills to motivate and supervise staff.
  • Ability to analyze sales data, identify trends, and develop business plans to achieve sales growth and profit targets.
  • Knowledge of merchandising principles, market research, and visual merchandising techniques.

 

What We Offer:

We offer a competitive salary range of SGD 55,000 - SGD 65,000 per annum, depending on experience, plus benefits such as medical and dental insurance, annual leave, and opportunities for professional development.

 

Estimated Salary: SGD 58,500 per annum

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