Hospitality Lead and Concierge Services Manager
7 days ago
This leadership role is focused on providing exceptional service to clients and overseeing the performance of the concierge team.
Key Responsibilities- Lead a team of concierges to deliver top-tier service and exceed client expectations.
- Develop and enforce service standards to ensure consistency across all interactions.
- Recruit, train, and manage the performance of staff members.
- Handle VIP visits, events, and feedback responses with professionalism and tact.
- Oversee budgeting, procurement, and customer experience initiatives.
- A minimum of 10 years of front-line experience, including at least 3 years in a supervisory role.
- Hold a minimum Dip qualification.
- Prior experience in premium hospitality establishments is highly desirable.
The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience. Additional benefits include opportunities for professional growth and development, as well as a competitive compensation package.
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