Hospitality Lead and Concierge Services Manager

7 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Job Summary

This leadership role is focused on providing exceptional service to clients and overseeing the performance of the concierge team.

Key Responsibilities
  • Lead a team of concierges to deliver top-tier service and exceed client expectations.
  • Develop and enforce service standards to ensure consistency across all interactions.
  • Recruit, train, and manage the performance of staff members.
  • Handle VIP visits, events, and feedback responses with professionalism and tact.
  • Oversee budgeting, procurement, and customer experience initiatives.
Requirements
  • A minimum of 10 years of front-line experience, including at least 3 years in a supervisory role.
  • Hold a minimum Dip qualification.
  • Prior experience in premium hospitality establishments is highly desirable.
Salary and Benefits

The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience. Additional benefits include opportunities for professional growth and development, as well as a competitive compensation package.



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