Store Operations Manager
10 hours ago
We are a leading retailer seeking an experienced Store Operations Manager to oversee the smooth operation of our Outlet and drive sales growth. As a key member of our team, you will be responsible for leading a team of store staff and associated team members to provide exceptional customer service, maintain high standards of store appearance, and achieve business objectives.
Key Responsibilities
• Oversee the daily operations of the Outlet, ensuring seamless execution of sales, customer service, and visual merchandising strategies;
• Lead and manage a team of Store Team Leaders and Store Team Members, providing coaching and guidance to ensure optimum performance;
• Develop and implement effective store-wide operational procedures, maintaining high standards of quality and efficiency;
• Collaborate with other departments to achieve business goals, including sales growth, profitability, and customer satisfaction;
• Conduct regular performance reviews, identifying areas for improvement and implementing corrective actions as needed;
• Stay up-to-date with market trends, competitor activity, and customer preferences, applying insights to inform strategic decisions;
Requirements and Qualifications
• 5+ years of experience in retail management, preferably in a leadership role;
• Proven track record of success in driving sales growth, improving customer satisfaction, and increasing team productivity;
• Strong leadership and communication skills, with the ability to motivate and develop a high-performing team;
• Excellent problem-solving and analytical skills, with the ability to make informed decisions under pressure;
• Proficiency in Microsoft Excel and other relevant software applications;
• Strong attention to detail, with a focus on maintaining high standards of quality and accuracy;
What We Offer
• Competitive salary range: SGD $60,000 - SGD $80,000 per annum, depending on experience;
• Comprehensive benefits package, including medical, dental, and vision coverage;
• Opportunities for professional growth and development, including training and mentorship programs;
• A dynamic and supportive work environment, with a focus on teamwork and collaboration;
• Recognition and rewards for outstanding performance and contributions;
Skill Requirements
• Coaching;
• Store Operations;
• Upselling;
• Leadership;
• Microsoft Excel;
• Manpower Planning;
• Visual Merchandising;
• Food Safety;
• Inventory;
• Sanitation;
• Selling;
• Merchandising;
• Customer Satisfaction;
• Customer Service;
• People Management;
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