Technical Support Specialist

6 days ago

Singapore FLEXXON PTE. LTD. Full time
Job Description:

FLEXXON PTE. LTD. is seeking an experienced IT Support Technician to provide technical assistance and support for end-users and partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role involves resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

  • Provide technical support and assistance to end-users via phone, email, remote tools, and in-person
  • Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support
  • Install, configure, and maintain desktops, laptops, printers, and other end-user devices
  • Diagnose and resolve technical problems related to operating systems, applications, and company-branded products
  • Collaborate with customer's IT teams to escalate and resolve any complex technical issues in a timely manner
  • Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system
  • Provide training and guidance to end-users on the use of hardware, software, and systems (Ad-Hoc)
  • Perform software updates, patches, and system upgrades as required to ensure security and stability
  • Assist in maintaining inventory of hardware and software assets, including tracking and managing equipment and licenses (Ad-Hoc)
Requirements:

We are looking for a highly skilled IT Support Technician with:

  • 1-2+ years of experience in a L1/2 desktop support role or similar position
  • Experience troubleshooting hardware, software, and network issues in a Windows environment
  • Knowledge of Active Directory, Group Policy, and other Windows domain services
  • Familiarity with remote desktop support tools and techniques
  • Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels
  • Strong problem-solving and analytical skills, with attention to detail
  • Ability to work independently and collaboratively in a fast-paced environment
Salary:

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience.

Benefits:

FLEXXON PTE. LTD. offers a competitive benefits package, including health insurance, paid time off, and professional development opportunities.

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