Customer Service Team Member
2 days ago
We are seeking a highly skilled and customer-focused Customer Service Team Member to join our team at HUP SOON CHEONG SERVICES PTE LTD.
Key Responsibilities:
- To address customer requests, feedback, and queries in a timely and professional manner via various communication channels.
- To maintain effective communication with customers and warehouse operations to resolve enquiries within the required response time while upholding high service quality.
- To proactively resolve escalated customer issues or complaints, ensuring customer satisfaction.
- To compile customer feedback and provide valuable insights to management through data analysis.
- To perform additional tasks as assigned by the manager.
Requirements:
- Strong verbal and written communication skills in English.
- A service-oriented team player with a positive attitude and excellent interpersonal skills.
- Proficient in computer usage, including working knowledge of Outlook and WMS (Warehouse Management System).
- Prior work experience in the shipping/logistics sector is advantageous.
- Candidates must be Singaporeans.
Working Arrangements:
This role is based at 513 Kampong Bahru Road, Keppel Distripark, Singapore 099449. Working hours will be Monday to Friday, 8:30am to 6:15pm.
Estimated Salary Range: $35,000 - $45,000 per annum, depending on qualifications and experience.
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