Service Quality Management Specialist

5 days ago


Singapore BYD Automotive Full time
Job Description:

We are seeking a highly skilled Service Quality Management Specialist to join our team at BYD Automotive. As a key member of our operations management team, you will be responsible for managing service provider performance assessments and overseeing service quality management.

Your primary focus will be on conducting research on business policies and information, implementing and managing business policies and marketing activities, and managing after-sales channels, including ensuring the implementation and updating of store standards.

You will also develop and manage third-party service providers, facilitate the signing of after-sales service agreements with service providers, and develop and manage the collection and recycling of used batteries.

In addition to your technical skills, you must possess strong communication and coordinating skills, with a minimum of 2 years of experience in after-sales operations management or related work at an OEM or automotive importer.

A Bachelor's degree in marketing or project management is preferred but not required.



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