Technical Solutions Specialist
3 weeks ago
Job Description:
We are seeking a highly skilled Technical Solutions Specialist to join our IT department at ITCAN.
The ideal candidate will have excellent troubleshooting skills, with the ability to resolve client platform related problems efficiently.
Key Responsibilities:
- Perform troubleshooting for client platform related problems.
- Respond promptly to incidents, investigate, and provide temporary or permanent resolutions.
- Provide timely status updates to relevant parties.
- Perform service requests related to client platforms.
- Monitor agreed service levels, document and maintain system configurations, and provide regular reporting.
Requirements:
- Windows 10, Windows 8.1, iOS, and Android support.
- Good knowledge in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook, and desktop productivity tools.
- Excellent project management and analytical skills with the ability to manage multiple priorities.
Education and Experience:
- IT Diploma or higher.
- 3-5 years of IT experience.
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