Customer Service Coordinator cum Purchaser Specialist

6 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Customer Service Coordinator cum Purchaser

We are seeking a highly skilled Customer Service Coordinator cum Purchaser to join our team at Recruit Express Pte Ltd. This role will involve managing order receipts efficiently, prioritizing timely order processing and good customer interactions and relationships.

About the Role:
  • Manage order receipts and prioritize timely order processing for excellent customer experience.
  • Support the order-to-cash process with exceptional order processing skills.
  • Register and process customer orders received via email, phone, or other contact methods.

In this role, you will be responsible for ensuring order processing is handled correctly and in full, transferring completed orders to logistics, and raising any delivery or invoice issues with your supervisor. As a first point of contact for customers, you will provide answers to questions and attempt to resolve complaints.

You will also be responsible for completing customer service-related documentation registration, filing, and archiving. Additionally, you will ensure cooperation between customer service teams regarding administration of customers' orders. When assigned, you will provide ad-hoc general administrative support.

Key Responsibilities:
  1. Manage customer orders and communications effectively.
  2. Process customer orders efficiently and accurately.
  3. Responsible for resolving customer complaints and queries.
  4. Provide administrative support as required.
Requirements:
  • Proven customer service experience and skills.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and meet deadlines.
  • Familiarity with Microsoft Office and Excel software.
What We Offer:

We offer a competitive salary range of up to $3300 per month, depending on relevant job experience. Located in Pioneer, we provide a Monday to Friday working schedule from 8:30 am to 6 pm. If you are a motivated individual with strong communication skills, apply now



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