Operations Team Lead for Banking Operations
3 weeks ago
**Job Summary**
As an Operations Team Lead for Banking Operations, you will be responsible for overseeing the daily operations of the Financial Team and ensuring accurate and timely operational delivery across all products within agreed SLAs, KRIs and/or KPIs and escalation of operational, regulatory and other risks to the Section Head of Channel Operations.
**Key Responsibilities:**
- Manage the Financial Team and ensure operational delivery across all products within agreed SLAs, KRIs and/or KPIs;
- Timely escalation of operational, regulatory and other risks to the Section Head of Channel Operations;
- Responsible for development and implementation of mitigation or control solutions within own area of responsibilities;
- Partner with Business Units and Technology Teams to implement new processes and systems, including participating in requirements gathering, reviewing business documents and support system testing;
- Ensure compliance to the Group's policies, regulations and requirements.
- Ensure Operational Manual is reviewed and updated on a timely basis.
- Bachelor Degree - Degree from a recognised university or institution;
- Min 8 years' experience in Back Office / Branch operations in the Banking industry;
- Min 3 years' experience in managing an Operations team;
- Very strong knowledge of latest banking regulatory requirements with proven record in managing banking operations for processing of financial transactions (Fixed deposit, GL entries, internal funds transfer);
- Very strong interpersonal and communication skills across all levels;
- Very strong analytical and problem solving skills;
- Very strong understanding of banking platform and operating processes;
- Able to work independently, lead a team and guide junior or new hires.
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