Senior IT Systems Specialist
2 weeks ago
Job Summary
The EUC Engineer at IHiS is responsible for providing technical support to end users on various technical issues and problems. This role requires strong analytical and problem-solving skills, as well as the ability to work collaboratively with cross-functional teams.
Key Responsibilities
Technical Support
- Provide technical assistance to users on hardware and software-related issues.
- Perform ad-hoc analysis to identify and resolve problems.
- Assist users with hardware and software installations.
- Act as a resource for colleagues with less experience.
System Maintenance
- Organize system activities, including planned maintenance events and system backup processes.
- Develop supporting documentation of all activities.
- Research alternatives to existing software and hardware.
System Implementation
- Install hardware equipment, software, and maintenance agreements.
- Perform acceptance testing of installed/upgraded equipment.
- Oversee integration, compatibility, and continuing operations of systems to ensure minimal disruption.
- Design new methods of highly complex reporting and presentation.
- Conduct office automation feasibility studies.
Issue Resolution
- Coordinate activities to identify, diagnose, and rectify problems with little precedence.
- Simulate user problems to resolve operating difficulties.
- Develop innovative solutions and/or systems modifications to reduce user problems.
- Develop mitigating and/or preventive solutions.
- Assist senior leaders in disaster recovery planning and testing.
Requirements
- Diploma/Degree in Computer Science or equivalent.
- At least 5-6 years' experience in developing, implementing, and maintaining IT systems.
- Experience in mass EUC deployment for building relocation, renovation projects, and new set-up implementation.
- Certification in ITIL, MCSE preferred.
- Self-motivated, good interpersonal skills, ability to write, communicate, and present salient points and ideas to get buy-in.
- Strong vendor management skills.
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